DEFECTIVE OR WRONG ITEMS RECEIVED
1. In the event that you have received a defective or wrong item, please inform us within 5 working days and we sincerely apologize for it.
2. For defective item, kindly attached a snapshot of the defective part.
3. Postage fees involved in the return process for the defective or wrong item mailed to you will be fully borne by us.
4. As all our items are under bulk production, please note that the measurements stated on our website may vary from 0.5" to 0.8", and this will not be consider as a defect.
5. We strive to provide accurate colour of each item. However, colour may deviate slightly on different devices' screens as the resolution is different for every device. Such cases will not be considered as a defect item.
6. Returned items will either be refunded back to your bank account or as store credit.
7. All exchanges must reached us within 5 working day upon informing us of the defect/ wrong item.
TERMS AND CONDITION
We hope our customers will have a fuss free and pleasant shopping experience at our website. By shopping with us, you are deemed to have read and agreed to our Terms and Conditions stated here.
Please ensure that your order is correct before completing the check out process as all confirmed orders will not be amended. Frouses reserves the right to cancel your order without prior notice if payment is not received 12 hours after check out. In the event that we are unable to fulfill your order due to system error or any likely reason, a full refund will be made.
In the event of any typographic error in the item price, Frouses reserves the right to cancel the order and we will inform all affected customers.
All contest organized on our website as well as through any third parties are only applicable to Singapore customers only, unless otherwise stated.
All images and content on this site and on our social media site are the property of Frouses and should not be altered, reproduced or distributed.
Frouses hereby reserves all rights to amend our Terms and Conditions without prior notice to our customers.